Refund and Cancellation Policy
Please read Refund and Cancellation Policy given below :
Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact the us via contact us link.
Requests received later than 10 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Fees and Charges
(i) You will be obligated to pay Us Our standard service fee (the “Service Fee”) for the Services to which You have access during Your subscription to the System and Our Services. You also agree to pay, Our then current rates, for all goods or services that You request from Us and that are not included in Our standard services (“Miscellaneous Charges”). We will notify You of the Service Fee and Miscellaneous Charges when You are granted access to a service, and We will notify You of the applicable Miscellaneous Charges before providing services to which a Miscellaneous Charge will apply.
(ii) You understand that FreeDoctorHelpline provides various Services with respect to the System. While some of these Services are provided for free, there are certain Services for which costs will be incurred by You, if You decide to avail such Services (“Paid Services”). For more information on FreeDoctorHelpline’s Service Fees with respect to Paid Services including modes of payment, please check https://www.freedoctorhelpline.com/pricing. FreeDoctorHelpline shall have the right to change the Service Fees for the Paid Services at any time, with or without notice to You. Your continued use of the System and the Website shall be deemed to be Your acceptance of such changes.
(iii) You understand and acknowledge that We follow a prepay payment model for Our Services. Accordingly, Your access to the Services can be limited or suspended or terminated in case You are unable to maintain any credit balance in Your Account which you may have agreed to at the time of subscription (“Non Payment State”). FreeDoctorHelpline reserves the right to charge additional charges (“Activation Fees”) in case Your Services need to be restored after being suspended for non-payment.
(iv) All charges and fees shall be exclusive of all state, municipal, or other government excise, sales, service, use, occupational, or like taxes now in force. We have a right to pass on any additional taxes or other state levies to You and You agree to pay any tax (excluding taxes on Our net income) that We may be required to collect or pay now or at any time in the future and that are imposed upon the sale or delivery of items and Services purchased under these HCP Terms.
(v) You are responsible for any charges You incur to use the System, such as telephone and equipment charges, and fees charged by third-party vendors of products and services.
(f) We reserve to change the terms applicable to fee at any point in time by giving You fifteen (15) days’ prior intimation via email. The revised fee terms shall be automatically applicable to You after the fifteen (15) days’ notice period. You agree that no separate confirmation or approval is required from You to amend the terms with regard to the fee.
(vi) We do not have any refunds policy. You can stop payment of the Service Fees at any point in time to discontinue using Our Service. At such point, Your subscription shall last till the end of Your subscription period (a maximum of 30 days) and shall then be moved to Non Payment State. Provisions of Section 11(iii) above shall apply for such accounts.
(vii) The HCP Fees collected by FreeDoctorHelplineon your behalf from Registered Users shall be disbursed to your bank within 30 days of the date of the completion of the consultation for which such HCP Fees were collected. You agree that the consultation shall be deemed to have been completed after expiry of fifteen (15) days from the date of the consultation. For the removal of doubts, a consultation shall be deemed to have been completed when the payee Registered User has been provided the level of consultation reasonably expected from you in consideration of the HCP Fees.
(viii) When We collect lump sum HCP Fees for multiple consultations which have been booked by the Registered Users:
a. You will deliver and complete all consultations which have been booked
b. the lump sum HCP Fees shall be deemed to have been delivered only after expiry of fifteen (15) days from the date of completion of the last consultation.
c. You will refund all amounts for which no consultation has been delivered.
(x) In case FreeDoctorHelpline is of the opinion that the consultation provided by you to Registered User against the HCP Fees is unsatisfactory or deficient in some way, then it reserves the right to (a) where the corresponding HCP Fees is unpaid, forfeit the said fees or (b) where the corresponding HCP Fee is paid, (i) recover the corresponding HCP Fees by adjusting the amount equivalent to HCP Fees against any future payments that may be due or (ii) make a claim of the corresponding HCP Fees on you. You agree that upon receipt to a claim from FreeDoctorHelpline, you will pay the amount to FreeDoctorHelpline within fifteen (15) days from the date of the claim.